|What is the promotion?||With the purchase of a new LG V30 or V30+ device at a participating carrier or authorized retailer, the customer will receive the following gifts with purchase upon successful validation of their submission:
|What are the valid dates for this promotion?
||The valid purchase must be made between Thursday, October 5, 2017 and Monday, November 6, 2017, referred to as the “Promotion Period.”
(NOTE: “Promotion Period” for Sprint customers is between Thursday, October 5, 2017 and Thursday, November 16, 2017)
|What is the deadline for my submission?
||Submission must be successfully registered online on or before Monday, November 20, 2017 at 11:59:59 PM Eastern Time.
(NOTE: For Sprint customers, submission deadline is on or before Thursday, November 30, 2017)
|What are considered as valid purchases for this promotion?||The LG V30 and V30+ handsets must be purchased as new at participating carrier or authorized retailers, authorized national retailers and authorized online dealers during the valid Promotion Period. Major carriers and authorized retailers include:
|Can anyone register for this promotion?||This offer is intended only for legal residents of the 50 United States, and D.C., Puerto Rico, and the U.S. Virgin Islands, age 18 or older, and shall be construed and evaluated according to the laws of the United States.|
|Do I qualify if I purchased a refurbished or used LG V30 or V30+?||Unfortunately, this promotion is only available for new device purchases from participating carriers or authorized retailers of the LG V30 or V30+.|
|I purchased an LG device other than the LG V30 (V30+.) Do I qualify to redeem this promotion?
||No. To be eligible for this promotion, you must purchase an LG V30 or V30+ between Thursday, October 5, 2017 and Monday, November 6, 2017 (“Promotion Period”), at a participating carrier or authorized retailer.
(NOTE: “Promotion Period” for Sprint customers is between Thursday, October 5, 2017 and Thursday, November 16, 2017)
|How many times can I apply for this promotion?||LIMIT: one (1) Daydream View and one (1) Top VR Content Bundle per person and per device with the exception of devices purchased through any Buy One Get One Free (“BOGO”) promotions which are only eligible to receive (one) 1 Daydream View and (one) 1 Top VR Content Bundle per BOGO transaction. Decisions regarding eligibility to receive Daydream View and Top VR Content Bundle in situations of combined offers are to be made in LG’s sole discretion, whose decision is final and binding.
NOTE: Redemptions for multiple phones will need to be individually submitted with valid proof of purchase and device IMEI number for each.
|How do I redeem this promotion?||To redeem online, visit www.lgv30launchpromo.com and enter the required information. You must provide a valid purchase receipt from a participating carrier or an authorized retailer with proof of purchase made between Thursday, October 5, 2017 and Monday, November 6, 2017 referred to as the “Promotion Period”. (NOTE: “Promotion Period” for Sprint customers is between Thursday, October 5, 2017 and Thursday, November 16, 2017)
Make sure to include a picture of the V30 or V30+ box with IMEI number. Online submissions must be received by Monday, November 20, 2017 at 11:59:59 PM Eastern Time. (NOTE: For Sprint customers, submission deadline is on or before Thursday, November 30, 2017)
|What do I do if I can’t find my IMEI/MEID number?||IMEI/MEID number can be found on the product box, near the UPC code. Please note your IMEI # is 15 digits. Sprint and US Cellular customers should enter their MEID HEX # which is 14 digits.|
|What if I don’t have my UPC code or the product box?
||IMEI number can also be found with the settings of the LG V30 (V30+)
|The website won’t accept my IMEI number. An error message appears telling me that my IMEI number is invalid/ incorrect.||The number was either entered incorrectly or the phone was purchased from a non-participating retailer. Please note your IMEI # is 15 digits. Sprint and US Cellular customers should enter their MEID HEX # which is 14 digits. Please do not include any spaces or dashes when inputting your information. If you continue to have issues entering what appears to be a valid number, please call or email the Customer Service Support Services at 1-888-645-4168 or email@example.com Monday through Friday between 9 AM and 8 PM EST.|
|Can I redeem this promotion before I receive my phone (i.e. purchased online or during pre-order period)?||No. You must have the phone to be able to provide that device’s IMEI number during the submission process. All LG V30 or V30+ devices that are returned within the carrier 14 day return window are not eligible for the promotion. In addition, during the 14 day carrier return period, you will be obligated to return the Daydream View by emailing firstname.lastname@example.org for a return authorization. Participant will be responsible for all return shipping costs for returns.|
|I lost the receipt to verify my purchase of the LG V30 (V30+). If I can provide the IMEI number, can I still redeem this promotion?||No. Having a valid proof of purchase is required to participate in this promotion. No exceptions.|
|My submission was rejected and I’d like to resubmit. What is the deadline?||The deadline for resubmissions for rejected entries is Wednesday, December 27, 2017 PM Eastern Time.|
|Do I need to pay taxes or shipping fees?||The participant is responsible for all federal, state, local and income taxes associated with receiving the LG V30 or V30+. LG will cover the cost of shipping fees.|
|Can I mail in a submission form?||No. Mail-in forms will not be accepted for this promotion.|
|I have not received the email confirming my redemption. What should I do?||
|I experienced issues with the website and was unable to submit. What should I do?||Please try again before the Monday, November 20, 2017 deadline. (NOTE: Sprint customers have until Thursday, November 30, 2017)
Upgrade or try a different browser if necessary (Chrome, Firefox, Explorer, Opera, etc.).
For additional assistance, call or email the Customer Service Support Services at 1-888-645-4168 or email@example.com Monday through Friday between 9 AM and 8 PM EST.
|How do I know if my request was submitted successfully?||You will receive an email confirming that the request has been received and is being processed within 24 hours of submitting the request. Please note: this is NOT a confirmation of approval, simply a confirmation that we have received and are in the process of reviewing your submission.|
|Why did my submission get rejected? Can I resubmit again?||The submission was rejected for one or more of the following reasons:
NOTE: The customer can resubmit with the original submission number and a valid receipt and IMEI number at www.lgv30launchpromo.com.
|How do I know if I am approved?||You will receive an email confirming your approval status within 5-7 business days of submission confirmation.|
|I purchased the LG V30 (V30+) for this promotion after the deadline. The salesperson never told me that I had to apply and that there was an expiration date.
||LG is not responsible for any miscommunication regarding the details of this promotion. Please contact the Customer Service Support Services at 1-888-645-4168 or firstname.lastname@example.org Monday through Friday between 9 AM and 8 PM EST for further assistance.|
|For questions specific to the LG V30 (V30+) – device functionality, software, warranty, repairs, etc. – or other LG products||LG Product Customer Service Team
|How will you use and/or share my information?||Participation in this promotion sponsored by LG Electronics, Inc. is completely voluntary. In order to be a valid submission, you will need to provide the requested information listed on the form/submission page.
By participating in this promotion, you will be asked if you’d like to receive news and special offers from LG and its partners. If you agree, you will receive occasional promotional emails from LG. You can unsubscribe from these emails by using the provided unsubscribe link within the email.
|Where can I find the terms and conditions for this promotion?||The full terms and conditions can be found at www.lgv30launchpromo.com at the bottom of the page.|
|If I have questions regarding this promotion, whom can I contact?
||Please contact the LG V30 Promotion Customer Service Support Services at 1-888-645-4168 Monday through Friday between 9 AM and 8 PM EST, live chat with an agent or email your questions to email@example.com.|
|How soon will I receive my Daydream View, VR headset by Google?
||Pending submission approval, please allow 6-8 weeks for fulfillment. You will receive an email confirmation once your Daydream View, VR headset by Google has shipped. You can check your status anytime on www.lgv30launchpromo.com/redemption.|
|My family member/friend/spouse/etc. was approved before me, but purchased the phone after me.||Submissions are reviewed in the order that they were received. Please check your confirmation email to see if your submission was rejected due to a missing back-up document.|
|My package was delivered, but I never received it.||Please contact the Customer Service Support Services at 1-888-645-4168 or firstname.lastname@example.org Monday through Friday between 9 AM and 8 PM EST for further assistance. A customer service representative will be able to provide you with shipping and tracking information.|
|How will my package ship? USPS? UPS? FedEx?||All valid and approved customer submissions for the LG V30 Promotion will be shipped via FedEx.|
|My package was lost by FedEx, can you send another?
||Please contact the LG Customer Service Support Services at 1-888-645-4168 or email@example.com Monday through Friday between 9 AM and 8 PM EST for further assistance. A customer service representative will be able to provide you with shipping and tracking information.|
|What happens if my package is missing the Daydream View?||Please contact the Customer Service Support Services at 1-888-645-4168 or firstname.lastname@example.org Monday through Friday between 9 AM and 8 PM EST for further assistance.|
|What happens if I've received a defective Daydream View? Can I return it to a carrier store location?
||The Daydream View cannot be returned to retail stores, carriers or to LG for monetary value. If the Daydream View is delivered damaged, LG will replace it free of charge but reserves the right to do so based on credible proof of the damage claim. All replacement claims must be made by February 26, 2018 11:59 PM Eastern Time. Offer is valid while supplies last, and quantities are limited.|
|Does the Daydream View, VR Headset by Google come with a warranty?
||All Daydream View warranty claims will be handled directly by Google. Participants can contact a Daydream View support specialist at https://support.google.com/daydream/support.|
|What is included in the Top VR Content Bundle?||The bundle includes the following 5 VR games: Eclipse: Edge of Light; Lola and the Giant; Keep Talking and Nobody Explodes; Wands; and Along Together.|
|How do I receive my Top VR Content Bundle?||After receiving your Daydream View, you will need to set it up with your Google account. Within 24 to 48 hours after the completed setup, you will be emailed a code to redeem the VR content bundle. Once you receive the code, you will take the following steps to download the bundle: Go to https://play.google.com and click “Redeem” on the left of the screen. A white box will appear asking for your Redeem Code. Enter in your code and the click “Redeem”
If you want all the free apps, go back to the promo code content page and repeat these steps
|What is the last day that I can set up my Daydream View with my Google account in order to receive my redemption code?||You have until December 31, 2017 to setup your Daydream View with your Google account in order to receive a valid code for redemption.|
|Does my redemption code have an expiration date?||Yes. Once you receive your code, it needs to be redeemed by January 15, 2018 in order to receive the Top VR Content Bundle.|
|I mistakenly deleted the email that had my redemption code? How do I request another email to be sent?||Please contact Google Play Support at 1-855-836-3987 for further assistance. Support is available 24 hours a day, 7 days a week.|
|What are the benefits of the LG V30 Second Year Promise program?||As part of this promotion, you have been automatically enrolled into the LG V30 Second Year Promise program.
All new LG V30 and V30+ mobile devices come with a one-year LG manufacturer's limited warranty. The LG V30 Second Year Promise program provides a second year of manufacturer limited warranty coverage, at no cost.
The LG V30 Second Year Promise program provides: Same limited warranty coverage as your first year of ownership
|What is the cost of the LG V30 Second Year Promise program?||There is no cost to take advantage of this benefit. There are no deductibles, premiums or shipping charges.|
|I purchased my LG V30 (V30+) mobile device on the web as part of an online auction or a classified ad. Is my device eligible?||No. If your new LG V30 or V30+ mobile device was not purchased from an LG authorized retailer or wireless carrier, it is not eligible. Valid proof of purchase is required for all program registrations.|
|When does coverage begin?
||The LG V30 Second Year Promise program coverage begins on the first day of the 13th month of device ownership. Your first year of device ownership (months 1 – 12) is covered under the standard first year LG manufacturer’s limited warranty.|
|What is the length of coverage?||The LG V30 Second Year Promise program coverage continues through the 24th month of device ownership.|
|How do I cancel the LG V30 Second Year Promise program?||Since the program is offered at no cost, you do not need to worry about canceling your enrollment.|
|I own an LG mobile device, but it is not the LG V30. Can I enroll in the Second Year Promise program?||As part of our commitment to quality, we offer warranty programs for each of our phones. This particular program applies only to the LG V30, V30+ and G6.|
|What are the hours and phone number of Customer Support?||You may contact Customer Support 7 days a week 7 AM to midnight CST by calling1-888-959-5175.|
|What is covered in the LG V30 Second Year Promise program?||As with LG’s first year manufacturer’s limited warranty, the LG V30 Second Year Promise program covers mechanical and electrical issues due to manufacturing defects.|
|Does the LG V30 Second Year Promise program cover physical or liquid damage?||No, as with LG’s first year manufacturer’s limited warranty, the LG V30 Second Year Promise program covers mechanical / electrical issues that don’t arise from consumer abuse.|
|Do I have to pay a deductible when I file for a damaged or malfunctioning device?||Since this program is offered to customers at no charge, there is no deductible for a claim.|
|Does this plan replace my LG V30 manufacturer’s limited warranty?||No. This plan is in addition to the first year manufacturer limited warranty coverage already provided by LG.|
|How do I file a claim for my LG V30 (V30+) device?||Here’s how to file a claim:
|If my claim is approved, how soon can I expect to receive my replacement device?||Once your claim has been received and validated, you will receive a pre-paid shipping label. Once your device has been confirmed as shipped, you will receive your replacement device within 2 business days.|
|Do I have to return my defective device?||Yes. Once your claim has been received and validated, the defective device becomes the property of LG and you are responsible for returning it to us by using the provided prepaid shipping label. It is your responsibility to make sure that you back-up your data and remove your SIM card and microSD card before sending it in. All SIM and microSD cards will be discarded upon arrival.|
|What about my data, applications and other software that I have on my device?||LG will not re-install or back-up any data, applications or software that you have added to your phone. It is recommended that you back-up any such data or information prior to sending your device to LG to avoid the permanent loss of such information.|
|Is there a wait period before I can submit a claim?||No. If you have registered your device, coverage begins immediately upon the 13th month of device ownership.|
|What is the warranty period on my replacement device received as part of the LG V30 Second Year Promise program?||The replacement device, as part of the LG V30 Second Year Promise program, will be covered under the manufacturer’s limited warranty through the 24th month of ownership or 90 days from device exchange, whichever is longer.|
|What can I expect as a replacement device?||The replacement device will be a new or refurbished device of like kind and quality. LG cannot guarantee that the replacement device will be the same color as the original device.|
|What is not covered as part of the LG V30 Second Year Promise program?||Any defects caused by physical or liquid damage due to consumer abuse or mishandling are not covered.|
|Do I need carrier insurance if I enroll in the LG V30 Second Year Promise program?||The LG V30 Second Year Promise program covers manufacturer defects. It does not cover loss, theft or user damage that may be part of your carrier coverage plans. To ensure you are fully protected, LG encourages you to take advantage of all coverage plans offered to you through LG and your carrier of choice.|
|Where can I go to get more details on this offering?||To get full details please visit LGV30promise.com, or you may contact Customer Support 7 days a week 7 AM to midnight CST by calling 1-888-959-5175.|
|Is the LG V30 Second Year Promise program transferrable to someone else?||The LG V30 Second Year Promise program is only valid for the original purchaser. Only claims made by the original purchaser will be honored.|